Help us make a better City of Lakewood website

We are in the process of building and testing a better City of Lakewood website. Your feedback is very important to making the website as useful to you as possible; the survey takes about 6-8 minutes and your answers will help us do a better job. Thank you for participating.

Over the last 12 months, about how frequently did you visit the City of Lakewood website at Lakewood.org?
Options are limited to
Check all that apply
Options are limited to
Select all that apply
Please tell us whether you AGREE or DISAGREE with each of the following statements about the City of Lakewood website at Lakewood.org
Please tell us whether you AGREE or DISAGREE with each of the following statements about the City of Lakewood website at Lakewood.org Agree Disagree Not applicable
I quickly and easily find what I am looking for
The content is easy to understand and follow
The information on the homepage is pertinent to me
The information is current, accurate and up-to-date
I can do my business on the website without having to call or come into City offices
The current website shows me that customer service is a priority for the City
The current website invites me to give my opinion and feedback to the City
Please be as specific as you can when writing your answers
In your perfect world, how would you prefer to do business with the City of Lakewood? Please rank each of these options 1 - 5, with 1 being your highest preference and 5 being your lowest preference.
In your perfect world, how would you prefer to do business with the City of Lakewood? Please rank each of these options 1 - 5, with 1 being your highest preference and 5 being your lowest preference. Highest 1 2 3 4 Lowest 5
I complete everything online, on my mobile device
I prefer to complete everything online, on my computer or tablet
I prefer to call the City on the phone
I prefer to come in to City offices
I prefer to do some of my business online, and some on the phone
Over the last 12 months, about how frequently did you CALL the City of Lakewood on the phone to learn something or do business?
Over the last 12 months, about how frequently did you VISIT the City of Lakewood’s offices in order to learn something or do business?
For your most recent need or transaction, were you able to complete your business in one call or visit?
Options are limited to
Select all that apply
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What is your age?
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Are you a government employee?
User feedback is essential for our improvement project. Thank you so much for helping us out. May we contact you in the future for additional research?
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