Who would be managing customer service and who would I call for problems?
As part of the contract, companies would provide designated staff contacts for Lakewood customers and would be required to maintain specific levels of customer service and accountability through the following provisions:
- Providing a designated customer service contact to resolve customer issues, questions, and complaints.
- Providing the city with ongoing logs of all disputes, complaints, and resolutions.
How can I be sure my recycling is getting recycled (or that my organic waste is being composted)?
As part of the contract, companies would provide the city with regular reports of volumes of waste disposed by type (recycling, compost, landfill) and the disposal facility to ensure that materials in the recycling bin are being recycled and the materials in the compost bin are being composted.